Bringing the deceased into our care

We can arrange for the person who has died to be taken into our care at one of our chapels of rest and are on hand to provide support and help throughout this difficult time.

When a death has occurred and you make the initial call to us:

• We will ask for some personal details of the person who has died.
• We will ask for some personal details of the next of kin.
• We will need to know where you would like the deceased to rest before the funeral. This is usually at one of our chapels of rest until the funeral date or there is an option to have the deceased go back home, if it is practical and appropriate to do so. If you choose anywhere other than our funeral home, we recommend that you allow us to bring the deceased into our care and then return them once all the necessary preparation has been made. We have all of the facilities at each premises to look after your loved one in preparation for their funeral service whether that be within a week, 2 weeks or sometimes up to 6-8 weeks if necessary.

We will also arrange a suitable time to meet with you, either at one of our funeral homes. Alternatively, we can arrange for our funeral director to visit your home or, if you prefer, somewhere else such as a friend’s house or a solicitor’s office.

When you meet the funeral director, they will be able to advise you on what to do next, take care of all the necessary funeral arrangements and explain, in detail, the procedure for registering the death.

When the death takes place some distance away from home, either within the UK or abroad, we can make all the necessary arrangements. Our Funeral Directors will provide help and advice and can assist with arranging repatriation to and from anywhere in the world.